This privacy policy describes how Brainframe collects, uses, and looks after personal information provided through this website and through the application and enrolment process for its programmes. We hold personal data only for the purposes described here, and we do not sell or share it with third parties for commercial purposes.
If you have questions about how your information is handled, you may contact us at [email protected] or by post at 62 Jalan Lumba Kuda, 10450 George Town, Penang, Malaysia.
1. Information We Collect
We collect personal information when you submit an enquiry through our contact form, when you apply to enrol in one of our programmes, or when you correspond with us by email or telephone. The information we typically collect includes:
- Your name and contact details (email address and telephone number, where provided)
- Information about your professional or academic background, where relevant to programme eligibility
- The content of messages you send to us
- Technical information gathered automatically through your browser during visits to this website (see Section 4)
We do not knowingly collect personal information from individuals under the age of eighteen.
2. How We Use Your Information
Information you provide through an enquiry or application is used to respond to your message, assess eligibility for our programmes, and communicate with you about your enrolment or participation. We may also use it to send you information about programme dates or changes that are directly relevant to you, though we will not send unsolicited promotional correspondence unless you have indicated a willingness to receive it.
We use automatically collected technical information to understand how our website is used and to maintain its reliability. This information is not linked to your name or contact details unless you have separately identified yourself.
3. Legal Basis for Processing
Where data protection law requires a legal basis for processing, we rely on the following:
- Legitimate interests — for responding to enquiries and administering our programmes
- Consent — where we send informational correspondence beyond the scope of your initial enquiry
- Contractual necessity — where processing is required to fulfil obligations arising from your enrolment
- Legal obligation — where we are required by law to retain or disclose information
4. Cookies and Technical Data
This website uses cookies and similar technologies to support its basic functions and to collect aggregate information about visitor behaviour. Some cookies are essential for the website to operate; others are used for analytical purposes. You may manage your cookie preferences through the notice displayed on your first visit to this website. For full details of the cookies we use, please see our Cookie Policy.
Our website may use third-party analytical tools. These tools may set their own cookies subject to the respective providers' privacy policies.
5. Data Retention
We retain personal information only for as long as is necessary for the purpose for which it was collected. Enquiry records that do not proceed to enrolment are typically held for six months from the date of the last correspondence. Records relating to completed enrolments are retained for seven years from the end of the programme for administrative and legal purposes. We review data we hold periodically and delete or anonymise it when retention is no longer justified.
6. Sharing of Information
We do not sell personal information to third parties. We may share it with service providers who assist in operating this website or administering our programmes, under written agreements that require them to protect information appropriately. We may also disclose personal information where required by law or legal process.
7. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Request erasure of your personal information where we no longer have a lawful basis to retain it
- Object to or ask us to restrict certain processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time and in any case within the period required by applicable law.
8. Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, disclosure, alteration, or destruction. No method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of information transmitted to us electronically. We encourage you to exercise care when sending sensitive personal information.
9. External Links
This website may contain links to external websites. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. We encourage you to review the privacy policies of any external sites you visit.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this document indicates when it was last reviewed. Material changes will be noted on this page for a reasonable period following their introduction.
For enquiries regarding this policy: [email protected] · +60 4-226 4859 · 62 Jalan Lumba Kuda, 10450 George Town, Penang